Distributing Leadership

Distributing Leadership

While distributed leadership is possible and often necessary for success, the irony is how infrequently it occurs in even the most sophisticated organizations.

How To Delight Customers

How To Delight Customers

THERE ARE A NUMBER OF STEPS COMPANIES NEED TO TAKE IN CREATING AND SUSTAINING A TRUE CULTURE OF CUSTOMER DELIGHT, WRITES DAVE HANNA

Why Culture Matters To Business

Why Culture Matters To Business

PAYING ATTENTION TO CULTURE DOES MATTER TO THE BUSINESS, BECAUSE IT IS A COMPANY’S CULTURE THAT FUELS THE DOMINANT DRIVERS OF SHARE PRICE TODAY, WRITES DAVE HANNA

P & G – Rescue or Destroy?

P & G – Rescue or Destroy?

Environmental tragedies in all parts of the world seem to be escalating. The news is filled with heroic rescue efforts and many groups of people have come together to make these rescues possible. Some of the more famous rescues include the 33 miners trapped in Chili,...
And You Thought Your Company Had a Great Recruiting Process

And You Thought Your Company Had a Great Recruiting Process

Recruiting top talent for your company probably has never been more challenging. As difficult as finding the right talent is, the ability to get a reasonable Return On Investment for all the hard work is even more challenging. The cost of on-boarding new hires is...
Chasing Shadows & Long Term Consequences

Chasing Shadows & Long Term Consequences

Aesop once told a tale of a dog that found a wonderful piece of meat. He picked it up in his jaws and started to carry it back to his den. On the way back to the den, the dog walked on a log over a stream. This dog saw his shadow in the stream and, thinking it was...
Beating the Bush Causes Continuous Renewal

Beating the Bush Causes Continuous Renewal

Years ago I had a neighbor who had an apple tree that he loved. That apple tree had produced wonderful fruit for him for years. Then one year it didn’t even flower. He was very concerned. He spent a fortune on soil amenders, and hours checking his tree for any traces...
Leadership Value-driven Purpose People Processes Systems High Performance Culture