How To Delight Customers

How To Delight Customers

THERE ARE A NUMBER OF STEPS COMPANIES NEED TO TAKE IN CREATING AND SUSTAINING A TRUE CULTURE OF CUSTOMER DELIGHT, WRITES DAVE HANNA

Why Culture Matters To Business

Why Culture Matters To Business

PAYING ATTENTION TO CULTURE DOES MATTER TO THE BUSINESS, BECAUSE IT IS A COMPANY’S CULTURE THAT FUELS THE DOMINANT DRIVERS OF SHARE PRICE TODAY, WRITES DAVE HANNA

Diagnosing Bureacracy

Diagnosing Bureacracy

Nearly every organization today is built upon the foundation of the bureaucratic paradigm. Because it is so widespread, one of my experiences should remind you of your own encounters with it: While living in Germany, I needed to get new license plates for our cars at...
BEYOND MATRIX STRUCTURES:

BEYOND MATRIX STRUCTURES:

How mastering the dynamics of a matrix structure can enable high-performance streaming in our Digital/Global Age Mention the words “matrix organization” or “matrix structure” to anyone who works in one and you will never find a neutral response. Most people loathe the...
HR’s Role in Business Turnarounds

HR’s Role in Business Turnarounds

Many business leaders today are challenged to turn around their businesses due to massive changes in the marketplace. Turnarounds seldom are accomplished by a brilliant individual acting alone; they require the teaming of different resources and efficient, supportive...
Five Ways to Kill an Innovative Culture

Five Ways to Kill an Innovative Culture

Dave Hanna HPO Global Alliance   “There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things, because the innovator has for enemies all those who...
Designing The Fast Decision

Designing The Fast Decision

    Legendary General Motors CEO Alfred Sloan at the end of a GM senior executive meeting once said, “Gentlemen, I take it we are all in complete agreement on the decision here,” and everyone nodded their heads in agreement. “Then,” he said, “I propose we...
Cohesion: The Stuff That Binds Teams Together

Cohesion: The Stuff That Binds Teams Together

Vanessa was excited to join as a partner in “Robust,” a new consulting firm that offered innovative approaches to help organizations improve their performance. The 10 members of the new firm each had successful backgrounds that made them strong candidates for the...
Leadership Value-driven Purpose People Processes Systems High Performance Culture