Business leaders must be deeply committed to reach the peak of high performance. They learn from the market, competition, and all associates. They earn and maintain the trust of all associates. They adapt accordingly as changes in the market and unexpected situations come to them.
We can help you see the possibilities and avoid potential pitfalls because of our experience with HPOs. We ourselves have been line managers, researchers, and HPO coaches in many different industries and regions of the world.
Our practical workshops, frameworks, and tools have enabled leaders like yourself to define and lead implementation of strategies leading to high performance. We partner with you to build your leadership skills as you climb the mountain.
When we consult with you, we tailor our approach to ensure the right fit of processes, tools, and timing with your organization and its market environment.
What exactly is a High Performing Organization and how do I know if we quality?
We have tried many different improvement techniques, but nothing has really made a lasting difference in our results.
We can facilitate your participation in André de Waal’s HPO diagnosis process in which you organize your associates to take the online HPO survey, then Dr. de Waal and associates interview some of your key associates to better understand the survey scores, and culminating in a feedback session to present your HPO profile to your selected audience. The feedback includes a few “attention points” – items that deserve your primary attention in your quest to become an HPO.
We also provide other tools and approaches to help you address any issues you need to address.
We suggest you begin the HPO journey by getting an accurate fix on your organization’s current level of performance (via André de Waal’s HPO Diagnosis Process or similar approach) and then determine your strategic plan for reaching the HPO standard. We have consulted with and coached many organizations in such a process.
HPOs are produced by High Performing People. These associates must possess the critical competencies to deliver the strategy. They must be (like their leaders) also be open to change based on external changes, new opportunities, and continuous improvement ideas.
We help associates all over the world recognize how an HPO makes their life better and strengthens the survival skills of their company. Our workshops show them what they can do to contribute to a successful HPO.
All processes are part of larger systems or networks of organizational units, resources, and information. The governing principle of a system is that each of its elements must fit into the overall order of things. A system that maintains order will survive all manner of disturbances or change. When the order breaks down, the system falls apart and dies.
All organizations are perfectly designed to get the results they get. You need to examine your systems in the whole systems context of your organization.
- What drives how today’s systems actually operate? (Value-driven purpose? Informal values and beliefs? Something else?)
- What specific behaviors do the systems drive? (Strategy fulfillment? Poorer performance? Competitive disadvantages?)
We look at your whole organization of strategy, processes, systems, culture, and results and help you see where the misalignments and conflicts are with your stakeholders’ needs. We help you identify systemic changes that align your work with a real HPO standard.
Each of our products, tools, processes, and approaches have been refined through the years to be systemic in nature. We can help you create a very healthy organizational ecosystem that can survive and thrive for ages.
Leaders define a distinctive business strategy, core operating values, and clear expectations to chart the course at each milestone of the journey. Their purpose includes critical needs of their most important stakeholders.
We help clients:
- Fill in any blind spots about key stakeholder needs by gathering first-hand data about those needs. This can be done more quickly and with far less cost than most conventional approaches.
- Based on the stakeholder needs identified, identify the 4-5 most critical priorities – those few things, that if you do them and nothing else, you will still be very successful. (And if you do a lot of other things very well, but fall short on any of the few priorities, your business will start to shrink.)
- Craft a purpose statement that is clear, compelling, and simple so that every associate can connect with it. We help everyone in the organization literally get on “the same page.”
- We help align the chosen purpose with those organizational capabilities that will make or break its successful fulfillment. Organizational capabilities are some of those intangible factors that drive over 60 percent of today’s market share value – things like collaboration, customer connections, speed, efficiency, and leadership.
HPOs carefully define their work processes and continuously improve them. They recognize that all work tasks are part of a process and all processes are designed to fulfill the core needs of the customers. HPOs continuously improve their processes through closer customer connections and by working with each supplier, for innovation, safety, product development.
Customer-focused processes turn bureaucracies upside down. Customer-focused processes begin with the customer needs as the desired output. Then the inputs, each process step, structure, information flow, and people skills are revised and aligned to deliver the desired output.
We employ proven methods that are simple, fast, and very effective in designing processes that deliver what customers want, when they want it, and in the right quantity.