How To Delight Customers

How To Delight Customers

THERE ARE A NUMBER OF STEPS COMPANIES NEED TO TAKE IN CREATING AND SUSTAINING A TRUE CULTURE OF CUSTOMER DELIGHT, WRITES DAVE HANNA

Why Culture Matters To Business

Why Culture Matters To Business

PAYING ATTENTION TO CULTURE DOES MATTER TO THE BUSINESS, BECAUSE IT IS A COMPANY’S CULTURE THAT FUELS THE DOMINANT DRIVERS OF SHARE PRICE TODAY, WRITES DAVE HANNA

Diagnosing Bureacracy

Diagnosing Bureacracy

Nearly every organization today is built upon the foundation of the bureaucratic paradigm. Because it is so widespread, one of my experiences should remind you of your own encounters with it: While living in Germany, I needed to get new license plates for our cars at...
BEYOND MATRIX STRUCTURES:

BEYOND MATRIX STRUCTURES:

How mastering the dynamics of a matrix structure can enable high-performance streaming in our Digital/Global Age Mention the words “matrix organization” or “matrix structure” to anyone who works in one and you will never find a neutral response. Most people loathe the...
P & G – Rescue or Destroy?

P & G – Rescue or Destroy?

Environmental tragedies in all parts of the world seem to be escalating. The news is filled with heroic rescue efforts and many groups of people have come together to make these rescues possible. Some of the more famous rescues include the 33 miners trapped in Chili,...
And You Thought Your Company Had a Great Recruiting Process

And You Thought Your Company Had a Great Recruiting Process

Recruiting top talent for your company probably has never been more challenging. As difficult as finding the right talent is, the ability to get a reasonable Return On Investment for all the hard work is even more challenging. The cost of on-boarding new hires is...
Leadership Value-driven Purpose People Processes Systems High Performance Culture