How To Delight Customers
THERE ARE A NUMBER OF STEPS COMPANIES NEED TO TAKE IN CREATING AND SUSTAINING A TRUE CULTURE OF CUSTOMER DELIGHT, WRITES DAVE HANNA
Why Culture Matters To Business
PAYING ATTENTION TO CULTURE DOES MATTER TO THE BUSINESS, BECAUSE IT IS A COMPANY’S CULTURE THAT FUELS THE DOMINANT DRIVERS OF SHARE PRICE TODAY, WRITES DAVE HANNA
Six Steps to the Simple Side of Complexity
One of the biggest challenges today is keeping things simple. Here are six steps towards that goal
Diagnosing Bureacracy
Nearly every organization today is built upon the foundation of the bureaucratic paradigm. Because it is so widespread, one of my experiences should remind you of your own encounters with it: While living in Germany, I needed to get new license plates for our cars at...
BEYOND MATRIX STRUCTURES:
How mastering the dynamics of a matrix structure can enable high-performance streaming in our Digital/Global Age Mention the words “matrix organization” or “matrix structure” to anyone who works in one and you will never find a neutral response. Most people loathe the...
The Proxy Fight Between Procter & Gamble and Nelson Peltz’s Trian Partners
A hedge fund’s recipe to revitalize Procter & Gamble relies on numbers and structural changes to serve short-term interests. A healthy prescription requires a thorough diagnosis of P&G’s organization and culture.
P & G – Rescue or Destroy?
Environmental tragedies in all parts of the world seem to be escalating. The news is filled with heroic rescue efforts and many groups of people have come together to make these rescues possible. Some of the more famous rescues include the 33 miners trapped in Chili,...
Firefighting and the Art of Strategic Management
The tragic fires in the west are a strong metaphor for businesses everywhere.
And You Thought Your Company Had a Great Recruiting Process
Recruiting top talent for your company probably has never been more challenging. As difficult as finding the right talent is, the ability to get a reasonable Return On Investment for all the hard work is even more challenging. The cost of on-boarding new hires is...HR’s Role in Business Turnarounds Magazine
To access this content, you must purchase Think Tank -Virtual Teams.