Our approach focuses on the whole organizational system and the business environment facing our clients. We work with our clients to (1) understand the dynamics that drive their organization’s current performance, (2) utilize principles and organization design tools to enable high performance, (3) implement their new design so that it prevails over current cultural habits and beliefs, and (4) monitor their business environment to know when they need to make additional adjustments in the future.
All too often, managers and the consultants they employ believe they already know how the organization needs to be reconfigured to get better results. They attack the problem by immediately making design changes. For example, some common reactions to poor results are to set new goals, or to modify the bonus system, or to restructure, or to replace the manager. Prescribing without first diagnosing doesn’t work any better for organizations than it does for purchasing your next pair of glasses or contact lenses.
Leading an organization to high performance is more like a mountain-climbing expedition than a Sunday walk in the park. It is a long-term proposition. It has some traps and barriers along the way. But, like any mountain expedition, the odds of safely reaching your desired target are greatly improved if you have a guide who has traveled the path before and knows the terrain. This is the relationship we like to forge with our clients in search of HPO achievement. We are your partners in the journey: You scope out the expedition with our coaching. You progress from milestone to milestone with us. We advise beforehand if you are getting too close to a precipice. We share your exuberance and celebrate successes along the way.
A critical “People” issue in HPOs is the ability to mold competent individuals into high performing teams. There are two aspects to HPO team development: (1) How the team is structured and organized and (2) how well the team members interact with each other, support each other, have real dialogue on critical issues, and respond to feedback. We have expertise and experience in both aspects of team development.