The Customer Is King – Maybe

The Customer Is King – Maybe

“The customer is king.” “The customer is the heart of the organization.” “The customer is always right.” Are these statements nice mottos or true principles? Mottos are wonderful encouraging statements to have on the bulletin boards to remind everyone why they have...
BEYOND MATRIX STRUCTURES:

BEYOND MATRIX STRUCTURES:

How mastering the dynamics of a matrix structure can enable high-performance streaming in our Digital/Global Age Mention the words “matrix organization” or “matrix structure” to anyone who works in one and you will never find a neutral response. Most people loathe the...
HR’s Role in Business Turnarounds

HR’s Role in Business Turnarounds

Many business leaders today are challenged to turn around their businesses due to massive changes in the marketplace. Turnarounds seldom are accomplished by a brilliant individual acting alone; they require the teaming of different resources and efficient, supportive...

Designing for Downturns

As traumatic as economic downturns are, they also offer an invisible silver lining to organizations who have the vision to see it. A downturn can come from any number of different factors and have companies scrambling to keep their heads above the rising flood-waters....
Inconsiderate Decisions and the Consumer

Inconsiderate Decisions and the Consumer

What a disappointment and a huge let down I was experiencing. We had been traveling for several hours and my mouth was watering thinking about a hot roast beef sandwich with real mashed potatoes, or maybe the chicken pot pie.  I was thinking about what else might be...
How To Win With Culture Transformation

How To Win With Culture Transformation

Culture is sometimes treated as some mystical element in an organization.  However, far away from this unfair treatment, the culture of an organization can be objectively described by the way people do things in the company: what gets done, how it gets done, and why...

Aligning Teams for Performance

A demanding performance challenge tends to create a Team. In any situation requiring a combination of multiple skills, experiences and judgments, a team inevitably gets better results than a collection of individuals. Teams provide the kind of responsiveness, speed,...

Eight Steps To A Flat Org.

Introducing Fluid Form in stages is much less threatening than imposing it in one fell swoop. When it is introduced gradually, people are inclined to think that making things work effectively […]
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Leadership Value-driven Purpose People Processes Systems High Performance Culture