Secrets of a High Performing Organization
In the past few decades organizations all over the world have been searching for the
elements that constitute continuous organizational success. Fuelled by bestsellers such as ‘In Search Of Excellence’ and ‘Good to Great’, managers have been trying out many different improvement concepts, often with mixed results. The aim of this study was to identify factors that determine the continuous success of a high performance organization (HPO). A meta analysis of 280 research studies into high performance initially identified 35 characteristics of a HPO. These were subsequently used in a case study of a large financial service provider, to identify its HPO status and the improvements needed to become a really excellent organization. The results of the study show that it is possible to identify factors that determine continuous organizational success, and that managers can be offered a framework that adds focus to improvement.
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