All too often, managers and the consultants they employ believe they already know how the organization needs to be reconfigured to get better results. They attack the problem by immediately making design changes. For example, some common reactions to poor results are to set new goals, or to modify the bonus system, or to restructure, or to replace the manager. Prescribing without first diagnosing doesn’t work any better for organizations than it does for purchasing your next pair of glasses or contact lenses.
Our consulting approach to working with the whole system is to diagnose before prescribing. We have helped organizations all over the world make significant improvements in less time and with lower costs than they thought possible.