HPOs carefully define their work processes and continuously improve them. They recognize that all work tasks are part of a process and all processes are designed to fulfill the core needs of the customers. HPOs continuously improve their processes through closer customer connections and by working with each supplier, for innovation, safety, product development.
All too often, managers and the consultants they employ believe they already know how the organization needs to be reconfigured to get better results. They attack the problem by immediately making design changes. For example, some common reactions to poor results are to set new goals, or to modify the bonus system, or to restructure, or to replace the manager. Prescribing without first diagnosing doesn’t work any better for organizations than it does for purchasing your next pair of glasses or contact lenses.
Our consulting approach to working with the whole system is to diagnose before prescribing. We have helped organizations all over the world make significant improvements in less time and with lower costs than they thought possible.
A critical “People” issue in HPOs is the ability to mold competent individuals into high performing teams. There are two aspects to HPO team development: (1) How the team is structured and organized and (2) how well the team members interact with each other, support each other, have real dialogue on critical issues, and respond to feedback. We have expertise and experience in both aspects of team development.
This workshop is intended for small teams to learn how culture directly affects their business results and to plan changes in their culture to improve those results. The program is a mixture of short presentations, video cases, and more than 50 percent of the time in your team tasks. The many case examples illustrate clearly the dynamics of culture, how it affects the bottom line, and what leaders have done successfully to change their culture for better results.
This workshop enables you to understand why your organization is perfectly designed to get the results it gets. Both good and bad, all results are the product of how the whole system is aligned. In this session you will learn how to see everything that is going on in your complex organization, diagnose strengths and weaknesses, and strategize about which elements to adjust to get better results. Highly interactive, this workshop will give you insights and experiences to help you lead improvement efforts back home.
This is an advanced program for those desiring deep skills and tools for leading groups through the processes of organizational diagnosis and design. Graduates of this program have led change efforts in their organizations that have brought millions of dollars to the bottom line and have avoided the traumatic miscalculations that often plague large system interventions. In this program you will be active in three roles: (1) Participant, (2) Presenter, and (3) Group Facilitator. You will come away with greater confidence that the few things you choose to change in the organization will actually make a difference in results – and be sustainable.
Date: September, 14-16
Location: Frankfurt, Germany area