The Zaxby’s Story of Collaboration

Britt Poston opened his first Zaxby’s restaurant in 1997, located in Sumter, SC.  Since opening his first location more than 15 years ago, Britt has looked only towards the future. Britt has taken that single location in Sumter and built that into a 17 store...

Convince Me That Efficiency Works

So…What is efficiency? Efficiency is doing things right. Using specific tools and techniques to improve current ways of working so work is smarter, not harder….ultimately improving the bottom line! Does efficiency work? I get asked this question by those who have...

Mark Twain’s Bad Boss

Recently, I reread Mark Twain’s Life on the Mississippi, and it got me thinking about management best practices. He recounts his experiences as a pilot’s apprentice, learning how to safely navigate the Mississippi River in a steamboat. He was Samuel...

Eight Qualities of a High Performance Team

I have worked with a variety of successful teams, but my current experience with two wise and wonderful women, Doris Reeves-Lipscomb and Lisa Levinson, has shown me the value of teamwork more than any other group. What I believed could be a one-time event for the...

Ready, Fire, Aim!

OK, so it’s not original, but “ready, fire, aim” captures the essence of busyness that is so endemic in today’s business world. When everyone is so busy they don’t have time to think, there is often no one left to say, “Wait a...
Leadership Value-driven Purpose People Processes Systems High Performance Culture